Frequently Asked Questions
Answers to the questions our clients ask before reaching out.
What's the process for engaging an expert witness?
The process starts with an initial contact including a case summary and identified IT issues. Factero responds with a feasibility assessment within 48 business hours. If the mandate falls within our area of expertise — IT audit, cybersecurity, governance, IT contracts, forensic analysis — we produce a formal proposal specifying the scope of intervention, expected deliverables, projected timeline, and a firm fee estimate. The expert report is produced in accordance with applicable rules: Quebec Code of Civil Procedure for the Superior Court, or private arbitration rules as applicable. The timeline estimate is confirmed upon completion of the initial summary review — typically 2 to 6 weeks depending on case complexity and document volume. The principal associate holds the CISA certification (Certified Information Systems Auditor — ISACA), internationally recognized for information systems auditing.
Can you intervene if the opposing party already has their own expert?
Yes, and it's one of the most common engagement contexts. Factero's report can provide a different or complementary perspective on the opposing expert's conclusions — with the same factual rigor and documentary standards. In parallel, we can prepare your attorney for cross-examination of the opposing expert: identifying gaps in their reasoning, unvalidated assumptions, questions to ask, and points to challenge. The principal associate, CISA-certified by ISACA, draws on NIST-CSF, COBIT, and ISO 27001 frameworks to structure the analysis — international standards that lend weight to findings before a court or arbitrator. Every conclusion is anchored in verifiable, reproducible evidence. The goal isn't to 'win' an expert debate — it's to present technical facts clearly, completely, and verifiably so the tribunal can decide with full knowledge.
In which courts can you testify?
Factero primarily intervenes before the Quebec Superior Court and in private arbitration with a technology or cybersecurity component. Mandates cover civil and commercial disputes involving technological issues: IT contracts in dispute, security incidents and liability attribution, governance and due diligence obligations, vendor responsibility, and forensic analysis of digital evidence. The expert report is drafted in accordance with the Quebec Code of Civil Procedure (articles 231 to 233) for Superior Court mandates, or according to applicable private arbitration rules. The principal associate holds the CISA certification (Certified Information Systems Auditor — ISACA) and structures each analysis using the NIST-CSF and COBIT frameworks. If your file involves another jurisdiction — Ontario, New Brunswick, or administrative tribunal — contact us to assess together the feasibility and specific requirements.
What are your qualifications as an expert?
Factero's principal associate holds the CISA certification (Certified Information Systems Auditor) from ISACA, the international reference in information systems auditing. His experience spans IT audit, cybersecurity, technology governance, and risk management, with over 50 engagements completed for organizations in the municipal, financial, commercial, and nonprofit sectors across Quebec, Ontario, and New Brunswick. Past mandates include analyses in M&A contexts, regulatory compliance audits, and IT vendor evaluations. Factero uses the NIST-CSF, COBIT, and ISO 27001 frameworks to structure each analysis. Formal qualification as an expert is established before the court in accordance with applicable rules of the Quebec Code of Civil Procedure — we prepare for this process as part of each mandate. A formal qualification statement is available upon request.
How do you work with the attorney handling the case?
Factero works under the direction of the attorney within the defined mandate — our role is strictly technical. We analyze digital evidence, document findings, and explain technological issues in language accessible to the tribunal. The attorney structures the legal argument and defines the case strategy. Factero is available for preparation sessions, to address anticipated cross-examination questions, and to adapt the technical presentation to the judge's or arbitrator's level of understanding. As a rule, communication goes through the retaining attorney — not directly with the opposing party. In arbitration or mediation contexts, different arrangements may apply according to the instance's rules. The expert report is structured in two sections: an accessible summary for non-specialists and a complete technical detail — the principal associate, CISA-certified by ISACA, ensures both levels are rigorous and consistent.
What happens if your conclusions don't support our position?
We tell you before the report is filed, not after. Factero's expert witness role rests on total independence: we present the facts as we observe them, even when they complicate the retaining party's position. This is a condition of our credibility before the court and a professional obligation under the Quebec Code of Civil Procedure. An expert who adjusts conclusions based on who's paying has no credibility before a tribunal — and in many cases, it shows during cross-examination. Our charter of independence, with its 12 articles, formalizes this commitment. If the analysis raises unfavorable elements, you know early enough to adjust your strategy with your attorney — that's an advantage, not a drawback. Factero's value rests precisely on this independence: a credible report strengthens your position more than a compliant one.
Have you previously testified as an expert witness before a court?
Factero's principal associate has produced expert reports and provided support in litigation contexts, including M&A mandates, contractual liability analyses, and audits for organizations in the financial, municipal, and nonprofit sectors. Experience includes testimony preparation, cross-examination support, and reports drafted in compliance with the Quebec Code of Civil Procedure. The principal associate holds the CISA certification (Certified Information Systems Auditor — ISACA) and structures each analysis using NIST-CSF, COBIT, and ISO 27001 frameworks. If your file requires formal testimony before a court, we discuss the specific requirements together during the discovery call. Each mandate is prepared with the same level of documentary rigor as formal testimony — whether the case settles before or after the hearing. A formal qualification statement is available upon request as part of the mandate.
How are your fees structured for an expert witness mandate?
Factero's fees are billed on an hourly rate or agreed flat fee at the start of the mandate — never contingent on the outcome of the dispute. Contingency-based compensation would compromise the expert's independence and the admissibility of the report before the court — a fundamental principle confirmed by the Quebec Code of Civil Procedure. A firm estimate is provided upon completion of the initial summary review. Fees cover document review, technical analysis, expert report drafting, preparation sessions with the retaining attorney, and testimony if required. Each item is detailed in the mandate proposal for complete transparency. Reasonable disbursements — travel, document reproduction, court fees if applicable — are billed at actual cost and itemized separately. This transparent fee structure is consistent with Factero's charter of independence, which guarantees the absence of any financial conflict of interest.