We audit your IT,
we clarify your options,
we help you make decisions.

An independent IT audit is a structured assessment of your IT infrastructure, cybersecurity posture, and governance practices. Conducted by a CISA-certified consultant using NIST-CSF, COBIT, and ISO 27001 frameworks, it delivers an executive summary and technical detail with prioritized recommendations. Factero works with your IT team, not instead of them. Environments we commonly audit: Microsoft 365, Azure, Entra ID, Google Workspace, AWS, Fortinet, SonicWall, Cisco Meraki, VMware, Hyper-V, Proxmox, Veeam, Acronis, Datto.

An IT budget audit is an independent review of your invoices, contracts, and technology spending. Factero analyzes your actual costs, identifies overcharges, duplicates, and unjustified renewals, then delivers concrete renegotiation or rationalization recommendations. With no ties to your vendors, the analysis is 100% neutral. Most organizations overpay — or pay wrong — without the visibility to catch it.

A vCIO (Virtual Chief Information Officer) is a part-time IT leadership service, recurring and client-side. Factero handles technology governance, decision preparation, and IT vendor oversight — without a permanent hire. This service is primarily for organizations without an IT director, but it can also complement an existing internal resource on the governance side.

Interim IT management is a temporary, full-scope takeover of your organization's IT function. Factero steps in when the IT director position is vacant — departure, leave, restructuring — to ensure operational continuity, oversee vendors, and prepare technology decisions. That's exactly what an interim mandate is built for: preventing the organization from losing altitude without IT leadership.

IT counter-expertise is an independent opinion on a quote, recommendation, or technology proposal you've received. Factero analyzes the document, verifies technical and financial coherence, and gives you a 100% neutral opinion — with no ties to the vendor being evaluated. When something feels off about what you've been proposed, counter-expertise is exactly what you need.

A backup restore test is a concrete, documented verification of your organization's ability to recover its data in the event of an incident. Factero performs real restores in an isolated environment, measures actual RPO and RTO, and produces a detailed report. Most organizations trust their MSP's dashboard — but 'green status' doesn't mean your data comes back intact when you actually need it.

IT incident recovery is a structured engagement that follows the technical stabilization of a cyber or IT incident. Factero validates that the recovery is complete, the root cause has been identified, and that fixes were actually applied — following the NIST Incident Response framework. The pressure to get back to 'normal' is intense, but 'normal' is often what allowed the incident in the first place.

IT strategic planning is a roadmap that aligns your technology investments with your organization's objectives. Factero produces a realistic 3-to-5-year plan — project prioritization, budget forecasts, deployment timeline — based on the actual state of your infrastructure, not a generic template. Without a roadmap, IT purchases happen one at a time and technology ends up slowing the organization down instead of supporting it.

IT vendor management is an independent engagement to evaluate, oversee, or renegotiate your relationships with technology providers. Factero steps in when the relationship isn't working — or before it derails — to analyze contracts, service levels, and costs, then recommend the best course: switch, stay, or fix. 100% neutral, with no ties to any reseller or MSP.

An IT and cybersecurity expert witness is an independent professional who intervenes in litigation to make technical issues clear and verifiable before a court. Factero produces structured expertise reports, analyzes digital evidence, and testifies in court when needed. Factero's principal associate holds the CISA certification (ISACA), internationally recognized for information systems auditing.

Law 25 compliance is a structured engagement to implement the obligations of Quebec's Act respecting the protection of personal information in the private sector, on the IT and governance side. Factero performs data mapping, implements incident management and access request processes, and secures your systems. Important: this service covers the IT side — we don't replace legal advice, but work in collaboration with your legal team.

The SME Offer is a structured IT diagnostic designed for small and medium-sized businesses that need a clear answer to one or two specific questions — without launching a full engagement. Factero structures the session, analyzes your situation, and delivers a concrete opinion in under 2 hours. One price: $399. Important: this service is an opinion, not an intervention. The only technical actions are observations — reading a configuration, analyzing an environment, evaluating a quote. No corrective action is included. You leave with a clear opinion to inform your decision, not with a technician who modified your systems. Your issue is already well-defined? Write to us directly — no preliminary call needed to get started.

Factero's Human Resources service coordinates HR and IT challenges within a single engagement — Law 25 employee compliance, IT-HR policies, pay equity, and French Language Charter (Bill 96) obligations. Our HR partners (30+ years of experience) work in tandem with our IT team to eliminate inconsistencies between your systems and your policies. One point of contact, zero parallel mandates to manage. Three tracks available depending on your situation: HR compliance (Law 25, policies, remote work, BYOD), language compliance (Bill 96), and pay equity.

HR compliance is an engagement that covers the employee side of Quebec's Law 25 (privacy legislation), internal policies (remote work, BYOD, confidentiality), and the designation of your Privacy Protection Officer (PPO). Factero coordinates our HR partners and our IT team to ensure your policies account for your actual infrastructure — not just abstract legal requirements. The result: enforceable policies, a documented PPO mandate, a training plan, and Law 25 compliance that doesn't stop at theory.

Law 27 compliance is an engagement that covers the linguistic obligations imposed by Quebec's French Language Charter on IT tools, software, internal communications, and employment contracts. Factero leads compliance on the IT side: inventory of subject tools, gap assessment, compliance plan, and corrective follow-up. Our HR partners contribute to the communications and internal policy components. This service is designed for companies with 25+ employees in Quebec — whether you're anticipating an OQLF inspection or simply want to comply proactively.

Pay equity is a mandatory exercise for any Quebec organization with 10 or more employees, governed by the Pay Equity Act and the CNESST. The initial exercise is required as soon as the threshold is reached, maintenance is due every 5 years, and deadlines run from the organization's creation date — not from when you find out. Factero's HR partners carry out the exercise with you: job category evaluation, compensation comparison, compliance report, and mandatory posting. The IT team intervenes when payroll systems or HR tools are involved to ensure consistency between data and conclusions.

IT director recruitment is a support service that starts with defining the right profile — built from your actual IT environment, not a generic template. Yves Bélanger, Factero's HR partner specializing in IT executive search, leads the process end-to-end: technology context audit, profile drafting, candidate sourcing, evaluation, and onboarding. This service is particularly suited for organizations coming out of a Factero interim or vCIO mandate — the profile is defined from concrete knowledge of your environment, not a theoretical job description.